Returns & Refunds Policy
VirtualVillageMom creates digital educational products and resources that provide access to protected content and intellectual property. This policy explains when purchases are final, how we handle access problems, and what happens when a transaction is refunded or reversed.
Last Updated: September 20, 2026Our refund policy is built around access.
Digital educational products are different from physical goods. Once access to protected digital content has been provided, that access cannot be physically returned.
Digital Sales Are Final
Except where otherwise required by applicable law, sales of VirtualVillageMom digital products are final once access to the purchased content has been granted.
This includes digital courses, downloadable products, digital educational resources, eBooks, audio products, and other products delivered electronically.
Exceptional Circumstances Because VirtualVillageMom digital products provide immediate access to protected digital content, purchases are not offered on a trial basis and are generally non-refundable once access has been granted.
In the event of an exceptional circumstance outside the purchaser’s reasonable control, the purchaser may submit a request for consideration within 24 hours of purchase. Submission of a request does not guarantee a refund.
VirtualVillageMom will review such requests individually and may, in its discretion and subject to applicable law, provide a refund or other appropriate resolution when the circumstances warrant an exception.
Change of mind, dissatisfaction with the content, failure to use or complete the product, deciding the product is no longer needed, or circumstances otherwise identified in this policy as non-refundable do not constitute exceptional circumstances.
Before You Purchase
We encourage customers to review product descriptions, included materials, pricing, and other information provided on the applicable product or offer page before completing a purchase.
If you have a question about what a product includes, please contact us before purchasing.
Physical Products
If a VirtualVillageMom purchase includes a physical product, any return, replacement, shipping, or refund rights applicable to that physical item will be governed by the terms presented for that product and any rights required by applicable law.
The no-refund rule for accessed digital content does not eliminate rights that may independently apply to a physical product.
Legal Rights
Nothing in this policy is intended to limit or waive consumer rights that cannot lawfully be excluded or limited.
Where applicable law requires a refund, cancellation right, replacement, or other remedy, the applicable legal requirement will control.
If you cannot access your purchase, tell us.
An access problem is different from dissatisfaction with a product. If technology prevents you from receiving what you purchased, we want the opportunity to correct the problem.
Contact Customer Support
If you experience a technical problem that prevents you from accessing your purchase, contact us within 7 days of purchase at support@virtualvillagemom.com .
Please provide enough information for us to identify the order and investigate the access problem.
We will make reasonable efforts to restore or provide access. If we determine that the purchased digital product cannot be made accessible after reasonable troubleshooting, VirtualVillageMom may issue an appropriate refund or other remedy, subject to applicable law.
A completed digital purchase is not a trial period.
Except where otherwise required by applicable law, the following circumstances do not create eligibility for a refund after access to a digital product has been granted.
Refunds are not issued solely because of:
Refunds and reversals affect commissions.
Ambassador commissions are earned only on eligible, completed transactions that remain valid and payable under the VirtualVillageMom Ambassador Program Terms.
This protects both the integrity of the program and the accuracy of Ambassador commission balances.
Know the policy before you purchase.
By completing a purchase from VirtualVillageMom, you acknowledge that you have had an opportunity to review this Returns & Refunds Policy and that digital products are generally non-refundable once access is granted, except where otherwise required by applicable law or expressly provided in this policy.
This Returns & Refunds Policy should be read together with the VirtualVillageMom Terms & Conditions and Privacy Policy .
We’re here to help.
If a technical problem is preventing you from accessing something you purchased, contact us within 7 days so we can investigate and help restore access.
Customer Support: support@virtualvillagemom.com
Website: VirtualVillageMom.com